WFM Team Lead

Workforce Optimization LeaderJob OverviewAs a seasoned Workforce Optimization Leader, you will be responsible for driving strategic initiatives to improve workforce productivity, enhance labor planning, and reduce operational costs. This is an excellent opportunity to leverage your expertise in forecasting, budgeting, staff scheduling, employee performance...

Job TitleWe are seeking a highly skilled and experienced Workforce Management (WFM) professional to join our team as a Real Time Analyst (RTA). This is an exciting opportunity for someone who wants to make a real impact in ensuring that our operations run smoothly and efficiently.

Staffing Developing a staffing plan that considers skill sets replacement and recruiting timing training and cross training Scheduling Managing rosters and data in real time and scheduling non-contact activities like training meetings and time off Reporting Producing high-quality workforce data and information and generating internal reports...

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and...

Workforce Management ProfessionalWe are seeking an experienced Workforce Management professional to lead our Real-Time Analyst team. The ideal candidate will have a proven track record of success in planning and scheduling, with a strong understanding of workforce management concepts.Key ResponsibilitiesLead a team of Real-Time Analysts in a fast-paced...

We are seeking a seasoned professional to join our team in a leadership role. The ideal candidate will have extensive experience in Workforce Management, with a proven track record of success.Key ResponsibilitiesDevelop and implement effective workforce management strategies to drive business growth.Lead a reporting team to deliver high-quality insights and...

Workforce management (WFM) include forecasting inflow volumes and staffing requirements, Managing and allocation of assignments to team member and respective stake holder for all Nodal and Regulatory complaints efficiently, monitoring real-time adherence to schedules, analysing performance data to make data-driven decisions for continuous improvement.

Job DescriptionKey Accountabilities:- WFM Fundamentals understanding Must have a complete understanding of WFM Fundamentals and hands on experience with Scheduling & Capacity Planning- Proven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders, Branch environment- Demonstratable...

Job Title: Workforce Management Team LeadJob Description5 years of experience in call center workforce management with at least 2 years of supervisory experience of leading a team of analysts in a fast-paced environment.Experience in planning and scheduling will be an added advantage.Required Skills and QualificationsA minimum of 5+ years of experience in...

Workforce Manager Job DescriptionKey Responsibilities:We are seeking a highly skilled Workforce Manager to lead our operations team. Key responsibilities include supporting operations from scheduling and real-time perspectives, managing shrinkage, schedule adherence, delivery, and resource planning. Additionally, the role involves tracking outages and their...