WFM Director

1 week ago

Indore Navi Mumbai Gurgaon Gurugram, India beBeeWorkforce Full time US$ 90,000 - US$ 1,20,000

We are seeking a seasoned professional to join our team in a leadership role. The ideal candidate will have extensive experience in Workforce Management, with a proven track record of success.

Key Responsibilities
  • Develop and implement effective workforce management strategies to drive business growth.
  • Lead a reporting team to deliver high-quality insights and recommendations.
  • Collaborate with cross-functional teams to identify areas for improvement and develop solutions.
  • Stay up-to-date with industry trends and best practices in Workforce Management.
Requirements
  • 5+ years of experience in Workforce Management.
  • 2 years of experience leading a reporting team.
  • Ability to articulate understanding of key concepts in Workforce Management.
  • Proficient in phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) and Microsoft Office (Excel, VBA, Macros).
  • Excellent quantitative, problem-solving, and analytical skills.
  • Strong attention to detail.
  • Critical thinking.
  • Experience in Power BI, Amazon Connect, Kibana, Teleopti.
  • Preferred exposure to ETL, databases/data warehouse that relates to developing reports using Power BI.
  • Experience using Google Sheets.
Benefits

Our organization offers a dynamic work environment with opportunities for growth and development.

What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • A collaborative and supportive work environment.

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