
Urgent: Mis/wfm Manager
3 weeks ago
Staffing Developing a staffing plan that considers skill sets replacement and recruiting timing training and cross training Scheduling Managing rosters and data in real time and scheduling non-contact activities like training meetings and time off Reporting Producing high-quality workforce data and information and generating internal reports Forecasting Developing strategic and tactical forecasts to ensure resources are scheduled accurately Process improvement Identifying opportunities for process improvement and working with the WFM product team to implement solutions Communication Establishing clear lines of communication with operations and product teams Risk management Providing reviews and feedback on areas of potential risk and threats Performance Ensuring efficiency and currency of established procedures to achieve optimum performance levels Roles Responsibilities Analyzing call work handling resources attrition trends and learning curve Analyzing delivery center absences and recommending actions to meet targets Analyzing intraday statistics delivery center performance and service levels Managing call volume daily attendance and program break schedules Working closely with the operations team to analyze and help improve their delivery processes Qualifications GraduateExperience in Digital marketting or Ad sales Experience handling 2 or more team membersBPO Voice Non-Voice operations with Inbound and Outbound
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Top WFM RTA Job Opportunity
5 days ago
Gurgaon, Haryana, India beBeeWfm Full timeJob TitleWe are seeking a highly skilled and experienced Workforce Management (WFM) professional to join our team as a Real Time Analyst (RTA). This is an exciting opportunity for someone who wants to make a real impact in ensuring that our operations run smoothly and efficiently.
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Senior Manager
3 weeks ago
Gurgaon, Haryana, India CollegeDekho Full timeKey Responsibilities: Strategic Workforce Planning:- Develop and implement WFM strategies to optimize staffing, scheduling, and resource allocation.- Forecast workforce demand based on historical data, business trends, and seasonal variations.- Collaborate with leadership to align workforce strategies with business goals. Real-Time & Capacity Management:-...
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Assistant Manager MIS
2 weeks ago
Gurgaon, Haryana, India White Force Full timeJob description MIS Manager Designation: Assistant Manager Location: Gurugram Responsibilities: Operational MIS Management: Oversee and manage operational MIS functions. Ensure timely and accurate generation of MIS reports and dashboards. Coordinate with various departments to gather and consolidate data. Data Analysis: Analyze operational data to...
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Vice President – Wfm 14/08/2025
3 weeks ago
Gurgaon, Haryana, India GENPACT Full timeReady to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and...
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Sr. Analyst
3 weeks ago
Gurgaon, Haryana, India NAB Full timeJob DescriptionKey Accountabilities:- WFM Fundamentals understanding Must have a complete understanding of WFM Fundamentals and hands on experience with Scheduling & Capacity Planning- Proven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders, Branch environment- Demonstratable...
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mis executive
2 days ago
Gurgaon, Haryana, India Randstad Full timeJob Role: MIS ExecutiveJob Location:Sector 29,GurgaonShift Timings: 9:00 AM TO 6 PMKey Skill :The MIS professional is responsible for managing, analyzing, and reporting data to support business operations and decision-making. The role involves maintaining databases, creating dashboards, automating reports, and ensuring data integrity and accessibility for...
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Sr. Manager MIS
2 days ago
Gurgaon, Haryana, India Stap Management Consultants Full timeHiring for Sr. Manager MIS & Reporting for well reputed Export Based at Manesar GurgaonQualification :- Chartered Accountant with minimum 5 years of experience post-qualification.Candidate should be from manufacturing industrySalary - Upto 20.00 to 25.00 LPARoles & Responsibilities :-• Prepare and analyze monthly financial data and accurate/precise...
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Gurgaon, Haryana, India Pioneer e Solutions Full timeJob Description- Analyzing and interpreting complex data sets using advanced Microsoft Excel functions and formulas.- Designing and developing customized Excel reports and templates for various departments or clients.- Creating and maintaining databases to track and analyze key performance indicators (KPIs) and other relevant business metrics.- Generating...
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MIS Executive Position
12 hours ago
Gurgaon, Haryana, India Pioneer e Solutions Full timeJob Description- Develop and maintain daily, weekly and monthly MIS data.- Create and maintain daily operational reports.- Provide support and maintenance to existing management information systems (MIS).- Generate and distribute management reports in accurate and timely manner- Develops MIS documentation to allow for smooth HR operations and easy system...
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Manager (11/08/2025)
3 weeks ago
Gurgaon, Haryana, India GENPACT Full timeGenpact NYSE G is a global professional services and solutions firm delivering outcomes that shape the future Our 125 000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients Powered by our purpose - the relentless pursuit of a world that works better for people - we...