Sr. Analyst

3 weeks ago

Gurgaon, Haryana, India NAB Full time
Job Description

Key Accountabilities:

- WFM Fundamentals understanding Must have a complete understanding of WFM Fundamentals and hands on experience with Scheduling & Capacity Planning
- Proven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders, Branch environment
- Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and scenario creation to support business needs . Anaplan experience would be an added advantage.
- Stakeholder management Must be able to manage and work with Stakeholders up to Head-Of level, Partner with other WFM specialist teams as well Change/Projects, L&D & other WFM Support team
- Advanced MS Excel skills and Power BI reporting capability as a minimum skill set, ability to interpret data and provide solutions and ideas relating to WFM strategies and plans
- Ability to function in a virtual team environment, with enterprise thinking to make/propose ideas/solutions as required

Experience and essential capabilities

- Overall 6+ years of experience working in Workforce management (Banking and Finance would be ideal)
- Strong understanding of Aspect (eWFM/Alwaria), Anaplan
- PowerBI experience
- Excellent knowledge of software and spreadsheet applications (Excel, Access)
- Ability to read, interpret and apply insights and recommendations
- Ability to communicate complex information in a neutral and professional manner

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