Top WFM RTA Job Opportunity

Genpact NYSE G is a global professional services and solutions firm delivering outcomes that shape the future Our 125 000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients Powered by our purpose - the relentless pursuit of a world that works better for people - we...

We are seeking a highly skilled Scheduling Specialist to join our team.About the Job:This is a key role that involves building and managing complex schedules for various lines of business. The ideal candidate will have excellent analytical skills, attention to detail, and prior experience in scheduling.Build Daily, Weekly, Monthly schedules for respective...

Real Time Analyst Job SummaryThis role involves monitoring service levels, associate performance, and other key performance indicators in real-time.Key Responsibilities:Monitoring service levels for all queues at all sites throughout the operating window (24/7/365)Real-time monitoring of associates' performance from all teams at all sitesManaging real-time...

Job Title:Performance Optimization SpecialistKey Responsibilities:Monitor and manage service levels in real-time for all queues across sites within the operating window (24/7)Track and report on associate performance from all teams at all sites in real-timeProvide timely updates on service levels, contact data, and other key performance indicatorsCollaborate...

Staffing Developing a staffing plan that considers skill sets replacement and recruiting timing training and cross training Scheduling Managing rosters and data in real time and scheduling non-contact activities like training meetings and time off Reporting Producing high-quality workforce data and information and generating internal reports...

**Job Summary**">We are seeking a skilled Workforce Management Analyst to join our team. As a Workforce Management Analyst, you will play a crucial role in ensuring the correct number of agents are available at the right times to handle an accurately forecasted volume of inbound and or outbound calls at the desired service level.**Key...

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and...

Job DescriptionKey Accountabilities:- WFM Fundamentals understanding Must have a complete understanding of WFM Fundamentals and hands on experience with Scheduling & Capacity Planning- Proven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders, Branch environment- Demonstratable...

JOB DESCRIPTION WFM Analyst Work Location Gurgaon Your Impact As A Workforce Management Analyst The Workforce Management Analyst is responsible for ensuring daily tasks are delivered to meet service levels for our clients with a particular focus on forecasting in the contact center space The role requires the ability to work in a fast-paced...

Job OpportunityAbout the Role:This is a dynamic position for a results-driven professional who will oversee the management of a team handling Escalation Management and RTA process.The successful candidate will be responsible for coordinating with operations teams to maximize Contact% & Retention% in the RTA process, conducting comprehensive product refresher...