Workforce Management Team Lead

1 week ago


Navi Mumbai Gurgaon Gurugram, India beBeeLeadership Full time US$ 90,000 - US$ 1,20,000

Job Title: Workforce Management Team Lead

Job Description
  • 5 years of experience in call center workforce management with at least 2 years of supervisory experience of leading a team of analysts in a fast-paced environment.
  • Experience in planning and scheduling will be an added advantage.
Required Skills and Qualifications
  • A minimum of 5+ years of experience in workforce management.
  • At least 2 years of experience leading teams of analysts.
  • Able to demonstrate understanding of key workforce management concepts.
  • Proficient in phone system reporting and scheduling tools as well as Microsoft Office (Excel, Word, PowerPoint, Outlook).
  • Strong analytical skills.

Location: Navi Mumbai, Gurugram, Indore, Mohali



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