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Senior Workforce Management Specialist
2 weeks ago
The role involves overseeing the entire RTA team, including Supervisors and RTAs, ensuring effective workforce management.
Responsibilities:
- Manage a high-performing RTA team to drive business growth and efficiency.
- Min of 8+ years of experience in WFM department required.
- Demonstrate strong understanding of key workforce management concepts, articulating them effectively to stakeholders.
- Proficient in phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook).
- Strong quantitative/analytical skills with ability to analyze data and make informed decisions.
- Ability to work in multiple locations including Navi Mumbai, Gurugram, Indore, and Mohali.
Requirements:
- Extensive knowledge of WFM systems and processes.
- Excellent communication and leadership skills.
- Ability to adapt to changing business needs.
- Strong problem-solving skills with attention to detail.
- Proficiency in MS Office Suite.
Why this role?
This is an exciting opportunity for experienced professionals to take their career to the next level. As a WFM RTM Manager, you will have the chance to work with a dynamic team, driving business growth and efficiency. If you are passionate about workforce management and leadership, this could be the ideal role for you.
