Senior Workforce Manager

9 hours ago

Mumbai, Maharashtra, India beBeeWorkforce Full time ₹ 8,00,000 - ₹ 17,50,000
Workforce Manager - Business Partner

The ideal candidate will be responsible for partnering with business stakeholders, operations, and clients to ensure optimal workforce planning, scheduling, capacity management, and real-time performance monitoring.

  • Key Responsibilities:
  • Business Partnership: Act as the primary WFM point of contact for business leaders and client stakeholders.
  • Provide workforce insights, analysis, and recommendations to support strategic decision-making.
  • Translate business forecasts and plans into WFM strategies (staffing models, shrinkage planning, hiring recommendations).
  • Workforce Planning & Forecasting: Develop and maintain long-term, mid-term, and short-term capacity plans. Forecast call volumes, workloads, FTE requirements, and staffing needs. Work with Talent Acquisition and Training teams to align hiring and onboarding plans with forecast demand.
  • Scheduling & Optimization: Design efficient schedules that balance service delivery, employee preferences, and cost. Ensure optimal utilization of workforce across different lines of business. Implement scheduling best practices to manage shrinkage, adherence, and occupancy.
  • Real-Time Management: Oversee intraday management, real-time monitoring, and SLA adherence. Drive corrective actions to maintain service levels, including overtime, cross-skilling, and load balancing. Ensure smooth coordination with Operations during spikes and downtime.
  • Analytics & Reporting: Generate and present performance dashboards, staffing reports, and variance analysis. Provide actionable insights into workforce trends, attrition, absenteeism, and utilization. Identify opportunities to enhance efficiency and reduce costs.
  • Team Management: Lead and mentor a team of WFM analysts and real-time specialists. Build capability within the WFM team to handle complex modeling and analytics. Drive a culture of accuracy, timeliness, and business impact.

About This Role

This is an exciting opportunity to join our team as a Workforce Manager - Business Partner. As a key member of our organization, you will play a critical role in ensuring the success of our business by providing strategic workforce planning and management solutions.

Required Skills and Qualifications

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to analyze complex data and make informed decisions. You should also have experience in workforce planning, scheduling, and management, as well as strong analytical and problem-solving skills.

Benefits

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about workforce management, we encourage you to apply for this exciting opportunity.

How to Apply

Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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