Strategic Workforce Planning Manager

4 days ago

Mumbai, Maharashtra, India beBeeWorkforce Full time
Key Responsibilities:

To know more about our organization please visit our website.

  • Leads the workforce planning function for the region, encompassing forecasting and scheduling for the organization.
  • Develops and implements effective workforce management practices to address business challenges.
  • Collaborates closely with cross-functional stakeholders and supports the sales team with workforce insights and planning support.
  • Builds strong partnerships with operations teams, business unit leadership, and corporate support teams to understand and fulfill forecasting and scheduling needs.
  • Designs and presents various forecasting, scheduling, and staffing models to evaluate and communicate the impact on service delivery and costs.
  • Oversees the creation and execution of long-term forecasts and workforce budgets at both organizational and site levels.
  • Identifies technological requirements within the scope of responsibilities and leads implementation of relevant tools and process improvements.
  • Ensures service operations, including contact centers and other support functions, meet service level agreements, cost targets, and performance metrics through optimized recruiting and staffing strategies.
  • Defines, communicates, and continuously evaluates role expectations for direct reports; mentors team members to improve individual and team performance based on key metrics.
  • Identifies opportunities to enhance scheduling efficiency, forecasting accuracy, and adaptability to changing business and client requirements.
  • Engages regularly with Operations teams to review long- and short-term forecasts, assess the impact of procedural changes, and address staffing and operational performance issues.
  • Provides timely insights to Workforce Management Service Delivery teams to support revenue maximization and cost optimization.
  • Manages the Workforce Management team within allocated resources while proactively identifying opportunities to reduce costs.
  • Maintains strong governance over team performance and regularly reports progress to Workforce Management leadership.

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