Lead - Workforce Management

3 weeks ago


Mumbai, Maharashtra, India IndiHire Full time

Location: Mumbai & Hyderabad

What You'll be doing:

  • Demonstrate extensive knowledge of Workforce Management (WFM) methodologies with a strong focus on staff planning, scheduling, and stakeholder management.
  • Create, develop, and maintain detailed capacity plans with volume projections and key business assumptions.
  • Analyse historical volumes and create long-term staffing plans while keeping in mind Service Level goals, Operational Flexibility, and Cost Effectiveness.
  • Maintain headcount reporting, attrition tracking, and business trends for all functions.

Requirements:

  • Excellent written and verbal communication skills.
  • Experience: 7-12 years


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