UK Workforce Management Lead

1 week ago

Mumbai, Maharashtra, India beBeeDirector Full time ₹ 12,00,000 - ₹ 36,00,000

**Job Title:** Associate Director Workforce Management

As a key member of our leadership team, you will lead the Resource Planning function for the UK Geo, encompassing Forecasting and Scheduling. You will develop and implement effective Workforce Management (WFM) practices to address business challenges.

  • You will collaborate closely with cross-functional stakeholders and support the Sales team with WFM insights and planning support.
  • You will build strong partnerships with contact center operations, business unit leadership, and corporate support teams to understand and fulfill forecasting and scheduling needs.
  • You will design and present various forecasting, scheduling, and staffing models to evaluate and communicate the impact on service delivery and costs.
  • You will oversee the creation and execution of long-term forecasts and workforce budgets at both organizational and site levels.
  • You will identify technological requirements within the scope of responsibilities and lead implementation of relevant tools and process improvements.
  • You will ensure service operations, including contact centers and other support functions, meet service level agreements, cost targets, and performance metrics through optimized recruiting and staffing strategies.
  • You will define, communicate, and continuously evaluate role expectations for direct reports; mentor team members to improve individual and team performance based on key metrics.
  • You will identify opportunities to enhance scheduling efficiency, forecasting accuracy, and adaptability to changing business and client requirements.
  • You will engage regularly with Operations teams to review long- and short-term forecasts, assess the impact of procedural changes, and address staffing and operational performance issues.
  • You will provide timely insights to WFM Service Delivery teams to support revenue maximization and cost optimization.

Skillset Requirement

  • Lead - Workforce Management

    3 weeks ago

    Mumbai, Maharashtra, India IndiHire Full time

    Location: Mumbai & HyderabadWhat You'll be doing:- Demonstrate extensive knowledge of Workforce Management (WFM) methodologies with a strong focus on staff planning, scheduling, and stakeholder management.- Create, develop, and maintain detailed capacity plans with volume projections and key business assumptions.- Analyse historical volumes and create...

  • Lead - Workforce Management

    3 weeks ago

    Mumbai, Maharashtra, India IndiHire Full time

    Location: Mumbai & Hyderabad What You'll be doing: Demonstrate extensive knowledge of Workforce Management (WFM) methodologies with a strong focus on staff planning, scheduling, and stakeholder management. Create, develop, and maintain detailed capacity plans with volume projections and key business assumptions. Analyse historical volumes and create...

  • Lead - Workforce Management

    3 weeks ago

    Mumbai, Maharashtra, India IndiHire Full time

    Location: Mumbai & HyderabadWhat You'll be doing:Demonstrate extensive knowledge of Workforce Management (WFM) methodologies with a strong focus on staff planning, scheduling, and stakeholder management.Create, develop, and maintain detailed capacity plans with volume projections and key business assumptions.Analyse historical volumes and create long-term...

  • Workforce Optimization Manager

    2 weeks ago

    Navi Mumbai, Maharashtra, India beBeeOptimization Full time US$ 90,000 - US$ 1,20,000

    Workforce Optimization ManagerWe are seeking a seasoned Workforce Optimization Manager to spearhead our workforce management initiatives. The successful candidate will be responsible for developing and implementing strategies to optimize our workforce capacity, ensuring that we meet business objectives while providing exceptional customer service.This is an...

  • Senior Workforce Manager

    2 weeks ago

    Mumbai, Maharashtra, India beBeeWorkforce Full time ₹ 8,00,000 - ₹ 17,50,000

    Workforce Manager - Business PartnerThe ideal candidate will be responsible for partnering with business stakeholders, operations, and clients to ensure optimal workforce planning, scheduling, capacity management, and real-time performance monitoring.Key Responsibilities:Business Partnership: Act as the primary WFM point of contact for business leaders and...

  • Workforce Management Implementation Specialist

    1 week ago

    Mumbai, Maharashtra, India beBeeImplementation Full time ₹ 5,00,000 - ₹ 8,00,000

    Workforce Management Specialist\As a key member of our team, you will be responsible for leading the implementation of our workforce management system. This involves project planning, system configuration, testing, training, and post-implementation support.\\We are looking for someone with proven experience in successfully leading end-to-end implementations...

  • Strategic Workforce Manager

    2 weeks ago

    Navi Mumbai, Maharashtra, India beBeeWorkforce Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Strategic Workforce ManagerAbout This RoleThis is a key position that drives end-to-end workforce planning and talent management across the region.We are seeking an experienced professional to lead onboarding and HR operations for on-roll and off-roll employees, while fostering collaboration with sales leaders to align workforce planning with...

  • Client Engagement Manager

    2 weeks ago

    Mumbai, Maharashtra, India Maven Workforce Inc. Full time

    Job Title: Client Engagement ManagerLocation: Noida (Work from Office – 5 Days)Experience: 5–10 Years Company: Maven Workforce (Staffing & Recruitment Solutions)About Maven WorkforceMaven Workforce is a leading staffing and recruitment solutions provider, empowering organizations with the right talent and workforce strategies. We specialize in building...

  • Senior Customer Relations Manager

    3 days ago

    Mumbai, Maharashtra, India UK Realty Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionSince its inception in 2010, UK Realty has made significant strides in the real estate sector of Mumbai. With a track record of delivering 606 units and another 1276 in the pipeline, we have earned the trust of over 880 satisfied customers. UK Realty emphasizes community growth, innovation, and empathy, aligning our actions with the...

  • Uk Lec- Associate

    3 weeks ago

    Mumbai, Maharashtra, India JPMorgan Chase Full time

    Job Category Controller Build your career in UK Legal Entity Controllers while working in the world s most innovative bank which values creativity and excellence You are a strategic thinker passionate about driving solutions in UK Legal Entity Controllers You have found the right team As an Associate - within the UK Legal Entity Controllers Controls team ...