
Lead - Workforce Management
3 weeks ago
Location: Mumbai & Hyderabad
What You'll be doing:
- Demonstrate extensive knowledge of Workforce Management (WFM) methodologies with a strong focus on staff planning, scheduling, and stakeholder management.
- Create, develop, and maintain detailed capacity plans with volume projections and key business assumptions.
- Analyse historical volumes and create long-term staffing plans while keeping in mind Service Level goals, Operational Flexibility, and Cost Effectiveness.
- Maintain headcount reporting, attrition tracking, and business trends for all functions.
Requirements:
- Excellent written and verbal communication skills.
- Experience: 7-12 years
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