Workforce Optimization Specialist

1 day ago


Gurgaon, Haryana, India beBeeManagement Full time ₹ 15,00,000 - ₹ 25,00,000
Workforce Optimization Specialist

We are seeking an experienced professional with 3-5 years of experience in workforce management, operations planning, or a similar role within the life insurance or financial services domain.

Main Responsibilities:
  • Strategic work allocation and productivity monitoring
  • Issue resolution and performance reporting
  • Cross-functional team collaboration for smooth workflow execution and service level agreement adherence
  • Data-driven decision making using tools like Excel and Power BI
Key Requirements:
  • 3+ years of experience in workforce management or operations planning
  • Strong background in work allocation and queue/workflow management
  • Proficiency in Excel, Power BI, and tools like OnBase or Salesforce
  • Experience working in fast-paced operations and collaborating with leadership
  • Excellent stakeholder management, communication, and problem-solving skills
  • Domain experience in insurance or finance is required
Bonus Points:
  • Six Sigma coursework or certification
  • LOMA or relevant insurance certifications


  • Gurgaon, Haryana, India beBeeTransformation Full time ₹ 15,00,000 - ₹ 28,00,000

    Transformation Lead - Workforce OptimizationWe seek a seasoned Transformation Lead to spearhead our Workforce Optimization initiatives. This role demands strategic vision, technical expertise, and exceptional leadership skills.Key Responsibilities:Lead the design, build, and implementation of transformative workforce solutions using UKG platforms.Act as a...


  • Gurgaon, Haryana, India beBeeWorkforce Full time ₹ 9,00,000 - ₹ 12,00,000

    Workforce Management SpecialistWe are seeking a highly skilled Workforce Management Specialist to join our team. The ideal candidate will have experience in managing workforce capacity and schedules to ensure optimal staffing levels and efficient operations.This role involves analyzing workforce data, creating schedules, and coordinating with various...


  • Gurgaon, Haryana, India beBeeWorkforce Full time ₹ 1,04,000 - ₹ 1,30,878

    Workforce Optimization ExpertWe are seeking an experienced Workforce Optimization (WFO) expert to join our team. The successful candidate will be responsible for monitoring real-time queue status and agent schedule adherence, managing break schedules, and optimizing breaks as per requirement.The ideal candidate will have a strong analytical mindset and be...


  • Gurgaon, Haryana, India beBeeEfficiency Full time ₹ 9,00,000 - ₹ 12,00,000

    Job TitleAs a Senior Workforce Manager, you will be responsible for overseeing workforce planning and management, ensuring optimal staffing levels.Key Responsibilities:Develop and implement policies and procedures for workforce operations.Monitor workforce performance and provide regular reports to senior management.Manage recruitment, training, and...


  • Gurgaon, Haryana, India beBeeTransformation Full time US$ 1,04,000 - US$ 1,30,878

    Job OverviewThis is an exciting opportunity to drive change for global enterprises and solve business challenges that matter. As a leader in workforce management, you will be responsible for building and developing advanced analytics capabilities and assets/accelerators.Key ResponsibilitiesBuild and develop advanced analytics capabilities and...

  • Operations Manager

    2 days ago


    Gurgaon, Haryana, India beBeeWorkforce Full time ₹ 1,04,000 - ₹ 1,30,878

    Real-Time Workforce ManagerThe Real-Time Workforce Manager is a critical role within our organization, responsible for overseeing the real-time workforce management function to ensure we meet our service level targets. This individual will have a strong understanding of real-time workforce management principles and be skilled at making on-the-spot decisions...


  • Gurgaon, Haryana, India beBeeWorkforce Full time ₹ 1,20,00,000 - ₹ 2,50,00,000

    Workforce Management Expert WantedWe are seeking a seasoned Workforce Management professional to join our team.About the Role:The successful candidate will have extensive experience in Workforce Management, preferably in banking and finance environments. They will be responsible for managing workforce scheduling, capacity planning, and scenario creation...


  • Gurgaon, Haryana, India beBeeWorkforce Full time ₹ 15,90,000 - ₹ 21,99,000

    Workforce Management ProfessionalWe are seeking an experienced professional with 3-5 years of experience in workforce management, operations planning or a similar role ideally within the life insurance or financial services sector.Key Responsibilities:Develop and implement effective workforce management strategies to optimize operational...


  • Gurgaon, Haryana, India beBeeWorkforce Full time ₹ 1,04,000 - ₹ 1,30,878

    Seeking a seasoned professional to spearhead workforce management initiatives.The ideal candidate will possess exceptional leadership skills, with the ability to motivate and inspire a diverse team.Job SummaryDevelop and implement comprehensive workforce management strategies aligned with business objectives.Lead and direct a team of workforce management...

  • Optimization Expert

    2 weeks ago


    Gurgaon, Haryana, India beBeeForecasting Full time ₹ 25,64,150

    Workforce Optimization SpecialistThis role focuses on ensuring optimal daily task delivery to meet client service levels, with a specific emphasis on forecasting within the contact center domain.Job Responsibilities:Responsible for managing resources in real-time or intraday to ensure the correct number of agents are available at the right times to handle...