Workforce Optimization Specialist

Transformation Lead - Workforce OptimizationWe seek a seasoned Transformation Lead to spearhead our Workforce Optimization initiatives. This role demands strategic vision, technical expertise, and exceptional leadership skills.Key Responsibilities:Lead the design, build, and implementation of transformative workforce solutions using UKG platforms.Act as a...

Workforce Management SpecialistWe are seeking a highly skilled Workforce Management Specialist to join our team. The ideal candidate will have experience in managing workforce capacity and schedules to ensure optimal staffing levels and efficient operations.This role involves analyzing workforce data, creating schedules, and coordinating with various...

Workforce Optimization ExpertWe are seeking an experienced Workforce Optimization (WFO) expert to join our team. The successful candidate will be responsible for monitoring real-time queue status and agent schedule adherence, managing break schedules, and optimizing breaks as per requirement.The ideal candidate will have a strong analytical mindset and be...

Job TitleAs a Senior Workforce Manager, you will be responsible for overseeing workforce planning and management, ensuring optimal staffing levels.Key Responsibilities:Develop and implement policies and procedures for workforce operations.Monitor workforce performance and provide regular reports to senior management.Manage recruitment, training, and...

Job OverviewThis is an exciting opportunity to drive change for global enterprises and solve business challenges that matter. As a leader in workforce management, you will be responsible for building and developing advanced analytics capabilities and assets/accelerators.Key ResponsibilitiesBuild and develop advanced analytics capabilities and...

Real-Time Workforce ManagerThe Real-Time Workforce Manager is a critical role within our organization, responsible for overseeing the real-time workforce management function to ensure we meet our service level targets. This individual will have a strong understanding of real-time workforce management principles and be skilled at making on-the-spot decisions...

Workforce Management Expert WantedWe are seeking a seasoned Workforce Management professional to join our team.About the Role:The successful candidate will have extensive experience in Workforce Management, preferably in banking and finance environments. They will be responsible for managing workforce scheduling, capacity planning, and scenario creation...

Workforce Management ProfessionalWe are seeking an experienced professional with 3-5 years of experience in workforce management, operations planning or a similar role ideally within the life insurance or financial services sector.Key Responsibilities:Develop and implement effective workforce management strategies to optimize operational...

Seeking a seasoned professional to spearhead workforce management initiatives.The ideal candidate will possess exceptional leadership skills, with the ability to motivate and inspire a diverse team.Job SummaryDevelop and implement comprehensive workforce management strategies aligned with business objectives.Lead and direct a team of workforce management...

Workforce Optimization SpecialistThis role focuses on ensuring optimal daily task delivery to meet client service levels, with a specific emphasis on forecasting within the contact center domain.Job Responsibilities:Responsible for managing resources in real-time or intraday to ensure the correct number of agents are available at the right times to handle...