Workforce Management Specialist

1 day ago

Gurgaon, Haryana, India beBeeWorkforce Full time ₹ 9,00,000 - ₹ 12,00,000
Workforce Management Specialist

We are seeking a highly skilled Workforce Management Specialist to join our team. The ideal candidate will have experience in managing workforce capacity and schedules to ensure optimal staffing levels and efficient operations.

This role involves analyzing workforce data, creating schedules, and coordinating with various departments to meet business needs.

  • Develop and implement workforce management strategies to optimize staffing levels and schedules.
  • Analyze workforce data and trends to forecast staffing needs and adjust schedules accordingly.
  • Create and maintain detailed schedules for all shifts, ensuring compliance with labor laws and company policies.
  • Coordinate with department managers to understand staffing requirements and address any staffing shortfalls.
  • Monitor real-time workforce performance and make adjustments to schedules as needed.
  • Prepare regular reports on workforce metrics, performance indicators, and compliance with schedules.
  • Provide training and support to team members on workforce management tools and processes.
  • Collaborate with HR and other departments to ensure smooth onboarding and offboarding of employees.
  • Ensure adherence to company policies and labor laws in all workforce management activities.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Business Administration, Management, or a related field.
  • Minimum of 3-5 years of experience in workforce management, capacity planning, or a similar role.
  • Strong analytical skills with the ability to interpret data and make data-driven decisions.
  • Proficiency in workforce management software (e.g., NICE IEX, Verint, Erlangs).
  • Excellent organizational and time management skills.
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Knowledge of labor laws and regulations.
Preferred Qualifications

In addition to the above requirements, it would be beneficial to have:

  • Any Degree
  • Experience in a call center or customer service environment is most preferred
  • Advanced knowledge of Microsoft Excel, Google tools, and other analytical tools.

  • Workforce Management Specialist

    1 week ago

    Gurgaon, Haryana, India beBeeScheduler Full time

    Job OverviewWe are seeking a skilled WFM Scheduler to join our team in India.ResponsibilitiesDevelop and maintain operational schedules to ensure optimal coverage.Conduct data analysis to create effective scheduling strategies.Collaborate with team leaders to understand staffing needs and adjust schedules accordingly.Monitor schedule adherence and provide...

  • Workforce Planning Specialist

    6 days ago

    Gurgaon, Haryana, India beBeeWorkforce Full time ₹ 1,20,00,000 - ₹ 2,50,00,000

    Workforce Management Expert WantedWe are seeking a seasoned Workforce Management professional to join our team.About the Role:The successful candidate will have extensive experience in Workforce Management, preferably in banking and finance environments. They will be responsible for managing workforce scheduling, capacity planning, and scenario creation...

  • Executive workforce management

    2 days ago

    Gurgaon, Haryana, India Wipro Full time US$ 60,000 - US$ 1,20,000 per year

    Role PurposeExecutive workforce managementDoStaffing: Developing a staffing plan that considers skill sets, replacement and recruiting timing, training, and cross training Scheduling: Managing rosters and data in real time, and scheduling non-contact activities like training, meetings, and time off Reporting: Producing high-quality workforce data and...

  • VP-Workforce Management

    1 day ago

    Gurgaon, Haryana, India Genpact Full time US$ 80,000 - US$ 1,20,000 per year

    In this role, you will be required to build & develop advanced analytics capabilities and assets/accelerators.ResponsibilitiesResponsible for all aspects of end-to-end Workforce Management capability creation including Operations (forecasting, capacity planning, staffing, and scheduling, real-time monitoring, and operations management reporting and...

  • Manager Workforce Insights

    4 weeks ago

    Gurgaon, Haryana, India McCormick Full time

    Position Overview The Workforce Insights Analyst will play a key role in supporting the implementation and optimization of organizational design technology This role will focus on data analysis reporting and process improvement to ensure the successful adoption of the technology and its alignment with business goals The ideal candidate will have a...

  • Senior Workforce Management Specialist

    2 days ago

    Gurgaon, Haryana, India beBeeWorkforce Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job Description:We are seeking a highly skilled Workforce Management Analyst to join our team. In this role, you will serve as an escalation point for issues beyond operations analysts' authority and resolve conflicts involving scheduling, resources, or technical issues.Key Responsibilities:Serve as escalation point for issues beyond operations analysts'...

  • Director of Workforce Operations

    3 days ago

    Gurgaon, Haryana, India beBeeWorkforce Full time ₹ 1,04,000 - ₹ 1,30,878

    Seeking a seasoned professional to spearhead workforce management initiatives.The ideal candidate will possess exceptional leadership skills, with the ability to motivate and inspire a diverse team.Job SummaryDevelop and implement comprehensive workforce management strategies aligned with business objectives.Lead and direct a team of workforce management...

  • Workforce Strategy Consultant

    6 hours ago

    Gurgaon, Haryana, India beBeeWorkforce Full time ₹ 20,00,000 - ₹ 25,50,000

    Workforce Strategy ConsultantOur team of Workforce Strategy Consultants helps clients navigate the complexities of modern business and build high-performing workforces. As a key member of our team, you will work closely with senior leaders to develop and implement strategic plans that drive business growth and excellence.Job Description:Develop and execute...

  • Optimize Workforce Performance

    1 week ago

    Gurgaon, Haryana, India beBeeLabor Full time

    Effective Workforce Optimization">Job Description:">We seek a Senior Workforce Manager to provide strategic leadership in workforce operations. ">Key Responsibilities:">Forecast labor requirements and create staff schedules to optimize business metrics.Lead a team of WF Planners to maximize manpower resources through efficient forecasting and scheduling.Use...

  • Workforce Strategist

    18 hours ago

    Gurgaon, Haryana, India beBeeTalent Full time ₹ 19,20,000 - ₹ 21,56,000

    Job Opportunity:We are seeking a seasoned Talent Management professional to spearhead our organization's strategic workforce initiatives.Key Responsibilities:This individual will be responsible for designing, implementing, and governing talent management strategies that align with business objectives and workforce planning needs.Talent Strategy...