Workforce Management Specialist

3 days ago


Gurgaon, Haryana, India beBeeScheduler Full time
Job Overview

We are seeking a skilled WFM Scheduler to join our team in India.

Responsibilities
  • Develop and maintain operational schedules to ensure optimal coverage.
  • Conduct data analysis to create effective scheduling strategies.
  • Collaborate with team leaders to understand staffing needs and adjust schedules accordingly.
  • Monitor schedule adherence and provide regular performance reports.
  • Assist in forecasting future staffing requirements based on historical trends.
  • Identify areas for improvement in scheduling processes and propose solutions.
Essential Skills
  • 1-4 years of experience in workforce management or scheduling roles.
  • Proficiency in workforce management software and tools (e.g., NICE, Aspect).
  • Strong analytical skills with the ability to interpret complex data.
  • Excellent organizational and time-management abilities.
  • Good communication skills to collaborate with various departments.
Key Qualifications

A bachelor's degree in business administration or a related field is preferred.



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