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Senior Workforce Management Specialist

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Job Description:
We are seeking a highly skilled Workforce Management Analyst to join our team. In this role, you will serve as an escalation point for issues beyond operations analysts' authority and resolve conflicts involving scheduling, resources, or technical issues.

Key Responsibilities:
  • Serve as escalation point for issues beyond operations analysts' authority.
  • Resolve conflicts involving scheduling, resources, or technical issues.
  • Gather, analyze, prepare, and summarize recommendations for the Long-term plan on HC minutes from a strategy perspective both long term and short term.
  • Researches and compiles data to forecast and prepare annual and monthly budget projections for a division or similar group of organizations.
  • Tracks revenue and Opex on a monthly basis, comparing actual to forecasted figures and makes necessary adjustments.