Strategic Leader – Workforce Optimization

3 days ago

Gurgaon, Haryana, India beBeeTransformation Full time US$ 1,04,000 - US$ 1,30,878
Job Overview

This is an exciting opportunity to drive change for global enterprises and solve business challenges that matter. As a leader in workforce management, you will be responsible for building and developing advanced analytics capabilities and assets/accelerators.

Key Responsibilities
  • Build and develop advanced analytics capabilities and assets/accelerators
  • Create end-to-end Workforce Management capability creation including Operations (forecasting, capacity planning, staffing, and scheduling, real-time monitoring, and operations management reporting and analysis)
  • Develop forecasting, capacity planning and scheduling strategy and framework that will allow the company to meet service levels, revenue goals, operating parameters
  • Evaluate accuracy of forecasts and schedules prepared by the WFM team
Qualifications and Skills
  • Bachelor's or Master's degree in a quantitative discipline such as Commerce, Statistics, Actuarial Sciences, Mathematics, Quantitative Finance, or Economics
  • Strong analytical skills with a solid understanding of statistics and predictive modeling
  • Excellent knowledge of Contact center Operations
  • Proficient in the use of Dialer, workforce management software, CMS reporting, call recording and monitoring system
Benefits

As a transformation leader, you will have the opportunity to:

  • Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact driving change for global enterprises and solving business challenges that matter
  • Accelerate your career - get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best - join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

What We Offer
  • Courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion
  • Continuous learning and growth opportunities
  • Collaborative and dynamic work environment

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