Workforce Planning Analyst

2 days ago

Gurgaon, Haryana, India Optum Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

  • Scope of Support: Supports the enterprise LOB (Client, Vendors and Partners) in close partnership with domestic WFM team. Full execution of tasks and responsibilities required by the role
  • Data Analysis: Analyze workforce data to identify trends and forecast staffing needs
  • Model Development: Develop and maintain workforce planning models and tools
  • Collaboration: Work with Finance, Training and departmental leaders to understand staffing requirements
  • Reporting: Prepare and present workforce analysis reports to management
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Qualifications - External

Required Qualifications:

  • Proven ability to use statistical analysis and forecasting methods
  • Proven ability to ensure data-driven decision-making
  • Proven ability to support short and long term operational / strategic business activities through analysis
  • Proven ability to maintain up-to-date knowledge of workforce planning tools and techniques
  • Proven ability to communicate findings effectively to stakeholders. Present analysis and interpretation for operational and business review and planning
  • Proven ability to review and report on key operational metrics including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time
  • Proven ability to be part of the annual budgeting exercise with the finance and business
  • Proven ability to adhere to company policies and industry regulations. Promotes ethical practices, manages compliance risks, and fosters a culture of integrity and accountability within the organization. Maintain confidentiality and handle sensitive information with care

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

  • Workforce Management Analyst

    2 days ago

    Gurgaon, Haryana, India People Staffing Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Real Time Analyst (RTA) – Workforce Management AnalystPosition OverviewWe are seeking a detail-oriented and proactiveReal Time Analyst (RTA)to join our Workforce Management (WFM) team. The RTA will be responsible for monitoring, managing, and optimizing workforce performance in real time to ensure service levels, staffing efficiency, and business...

  • Workforce Planning Consultant

    7 days ago

    Gurgaon, Haryana, India Optum Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...

  • Senior Manager – Workforce Management

    1 week ago

    Gurgaon, Haryana, India TP Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Roles & ResponsibilitiesLead end-to-end WFM strategy across multiple business units, ensuring alignment with organizational objectives and client SLAs.Govern forecasting, capacity planning, and scheduling practices, ensuring accuracy, scalability, and consistency across teams.Partner with senior leadership, Finance, and HR to align workforce strategies with...

  • Workforce Management Analyst

    5 days ago

    Gurgaon, Haryana, India Airbnb Full time ₹ 7,00,000 - ₹ 9,31,000 per year

    Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic...

  • Senior Workforce Manager

    7 days ago

    Gurgaon, Haryana, India Taskus Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    The Senior Workforce Manager will be responsible for overseeing workforce planning, forecasting, scheduling, and real-time management to ensure optimal staffing levels that meet business requirements. The role involves collaborating with operations, client services, and leadership teams to deliver accurate workforce strategies, drive efficiency, and support...

  • Supervisor Workforce Management

    1 day ago

    Gurgaon, Haryana, India Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...

  • Supply Planning Analyst

    5 days ago

    Gurgaon, Haryana, India Brown-Forman Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Quote from Hiring Manager:The person in this role will be associated with the iconic and world's most valuable spirits brand in the world- Jack Daniel's.Meaningful Work From Day One:The Supply Planning Analyst will help manage, facilitate, and coordinate Supply Chain inventory planning, reporting, and analysis for Brown-Forman third-party warehouses. They...

  • Workforce Operations Manager

    2 days ago

    Gurgaon, Haryana, India Insight Enterprises Full time

    Mgr Operations Requisition Number: 102609 Workforce Operations Manager Location: This is a hybrid opportunity in Delhi NCR, Bangalore, Gurugram area. Shift Timings- 2 PM- 11 PM IST Insight at a Glance14,000 engaged teammates globally with operations in 25 countries across the globe. Received 35 industry and partner awards in the past year ...

  • Financial Planning Analyst

    7 days ago

    Gurgaon, Haryana, India Tyroo Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are seeking a highly skilled and detail-oriented individual to join our team as an FP&A (FinancialPlanning and Analysis) Analyst based in Gurgaon, India. As an FP&A Analyst, you will be responsible for providing financial analysis, forecasting, and budgeting support specific to our operations. Your role will involve analyzing financial data, identifying...

  • Planning & Analysis Associate Analyst

    2 days ago

    Gurgaon, Haryana, India Boston Consulting Group Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Who We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building...