Operations Manager

2 days ago

Gurgaon, Haryana, India beBeeWorkforce Full time ₹ 1,04,000 - ₹ 1,30,878
Real-Time Workforce Manager

The Real-Time Workforce Manager is a critical role within our organization, responsible for overseeing the real-time workforce management function to ensure we meet our service level targets. This individual will have a strong understanding of real-time workforce management principles and be skilled at making on-the-spot decisions to optimize operational efficiency.

Key Responsibilities:
  • Real-Time Monitoring:
    • Continuously monitor real-time performance against established service level targets and key performance indicators (KPIs).
    • Identify and react to deviations from schedules, including absenteeism, adherence, and unexpected volume fluctuations.
  • Schedule Adherence:
    • Track and report on agent schedule adherence, ensuring that employees adhere to their assigned work schedules.
    • Notify supervisors and team leads of any adherence issues and work with them to implement corrective actions.
  • Intraday Adjustments:
    • Propose and implement real-time adjustments to staffing, such as breaks, lunches, and shifts, to align with changing call volumes.
    • Assist in reassigning agents or reallocating resources to address emerging needs.
  • Communication:
    • Maintain effective communication with team leads, supervisors, and the WFM team to ensure everyone is informed of real-time performance and adjustments.
    • Proactively inform the management team of any challenges or opportunities for improvement.
  • Reporting:
    • Generate and distribute real-time reports on service level performance, adherence, and other relevant metrics.
    • Analyze data to identify trends and areas for improvement.
Required Skills and Qualifications:
  • Education: Bachelor's degree in a relevant field (e.g., Business, Operations Management, or similar) is preferred.
  • Experience: Prior experience as a Real-Time Analyst in a contact center or customer service environment is a strong asset.
  • Technical Skills: Proficiency in using WFM software and real-time monitoring tools.
  • Personal Skills: Strong analytical and problem-solving skills, excellent communication and interpersonal skills, ability to handle high-pressure situations, and make quick, informed decisions.

  • Web Manager

    6 days ago

    Gurgaon, Haryana, India Valvoline Global Operations Full time US$ 80,000 - US$ 1,20,000 per year

    Why Valvoline Global Operations?AtValvoline Global Operations, we're proud to beThe Original Motor Oil, but we've never rested on being first. Founded in 1866, we introduced the world's first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate ofAramco, one of the world's largest...

  • Data Privacy Manager

    7 days ago

    Gurgaon, Haryana, India Cubical Operations LLP Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Description: Data Privacy Manager / Senior ManagerLocation:GurgaonExperience:6+ YearsPosition Level:Manager / Senior ManagerEmployment Type:Full-TimePreferred Joining:Immediate / Early JoinersTravel Requirement:Middle East (Project Basis)About the RoleWe are looking for an experiencedData Privacy professionalwith strong expertise in privacy regulations,...

  • Analytics & Insights Manager - Marketing Analytics

    1 week ago

    Gurgaon, Haryana, India Google Operations Center Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs an Analytics & Insights Manager, you will drive measurement and analysis that support marketing...

  • VAPT Manager

    1 week ago

    Gurgaon, Haryana, India Cubical Operations LLP Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Job Title:VAPT Manager / Sr. ManagerLocation:Mumbai / GurgaonExperience:Minimum 6 yearsJob Type:Full-timeDepartment:Cybersecurity / Information SecurityAbout the Role:We are seeking a highly skilled and experiencedVulnerability Assessment and Penetration Testing (VAPT) Manager / Sr. Managerto join our growing cybersecurity team. The ideal candidate will lead...

  • Operations Manager

    7 days ago

    Gurgaon, Haryana, India beBeeOperations Full time ₹ 1,04,000 - ₹ 1,30,878

    Operations Management ExpertThe ideal candidate for this role will possess a strong background in operations management, with a proven track record of successfully leading teams and driving business growth. They will be responsible for overseeing the day-to-day activities of our retail operations, ensuring that each store meets the highest standards in...

  • Operations Manager

    1 week ago

    Gurgaon, Haryana, India ABSS Securitas Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionConstituted in 2005, ABSS Securitas Pvt. Ltd is a leading integrated facility and security service provider in India. The company is ISO certified and registered under the Private Security Agencies Regulation Act 2005 (PSARA). ABSS Securitas has a dedicated training facility focusing on both physical and behavioral training, led by senior...

  • Operations Manager

    1 week ago

    Gurgaon, Haryana, India beBeeEnterprise Full time ₹ 15,00,000 - ₹ 21,00,000

    Network Operations ManagerWe are seeking a skilled Network Operations Manager to oversee the delivery of various programs and projects.Your focus will be on ensuring high levels of commitment from all parties involved, enabling the strategic agenda of our organization to be met efficiently and effectively.Key ResponsibilitiesYou will serve as a Subject...

  • Operations Manager

    1 week ago

    Gurgaon, Haryana, India Kijiji Gurugram Full time US$ 60,000 - US$ 1,20,000 per year

    Company DescriptionKijiji Gurugram offers an Indo-African fusion dining experience with a rooftop ambiance that reflects the soul of the city. Known for its farm-to-glass mixology and affordable luxury. Join us to be a part of this exquisite dining journey.Role DescriptionThis is a full-time, on-site role for an Operations Manager located in Gurugram. The...

  • Operations Manager

    7 days ago

    Gurgaon, Haryana, India Delta Velocity Full time US$ 9,00,000 - US$ 12,00,000 per year

    Are you passionate about scaling logistics operations in the fast-paced D2C & E-commerce space? Delta Velocity is looking for an Operations Manager with proven experience in logistics aggregator startups and fulfilment operations.Key Responsibilities:Manage relationships with key accounts, logistics companies, and fulfillment partners.Drive operational...

  • Operation Manager

    3 days ago

    Gurgaon, Haryana, India Frankfinn Aviation Services Pvt. Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the RoleWe are looking for an experienced Operation Manager with strong sales leadership expertise to manage and scale our call center operations. Insurance sales background will be a BIG advantage.Key Responsibilities Oversee and manage end-to-end call center operations for sales campaigns Lead, coach, and inspire large teams to achieve revenue goals...