Operation Manager

6 days ago


Gurgaon, Haryana, India Frankfinn Aviation Services Pvt. Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the Role

We are looking for an experienced Operation Manager with strong sales leadership expertise to manage and scale our call center operations. Insurance sales background will be a BIG advantage.

Key Responsibilities

Oversee and manage end-to-end call center operations for sales campaigns

Lead, coach, and inspire large teams to achieve revenue goals

Ensure adherence to compliance, quality, and productivity standards

Drive process improvement and operational efficiency

Handle escalations and manage client relationships effectively

What We're Looking For

Experience: 3 years in hardcore sales operations (BPO/Call Center)

Strong leadership skills; team size 30–50 FTEs

Insurance domain experience preferred

Excellent communication, analytical, and decision-making skills

Expertise in sales metrics, KPIs, and process optimization

Why Join Us?

Strategic leadership role with career growth opportunities

Work in a dynamic, fast-paced environment


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