Operations Manager
1 week ago
Crack-ED is hiring an Operations Manager
Job Title: Manager
Department: Operations
Location: Delhi NCR
Required experience: 3–6 years (preferably in EdTech, Higher Education, or similar industries)
Role Overview :
As a Manager, you will lead and streamline the operational processes for our PGP programs, ensuring an exceptional learner experience from onboarding to certification.
You will manage a team, coordinate cross-functionally with academics, finance, and support, and drive improvements that enhance efficiency and scalability. This is a critical role that combines people management, process optimization and hands-on execution.
Key Responsibilities-
Program & Learner Operations:
* Lead the end-to-end operations lifecycle for multiple PGP batches, including onboarding, documentation, orientation and milestone tracking.
* Ensure timely resolution of learner queries and issues, working closely with support and academic teams.
Batch Management & Scheduling:
* Own batch calendar and ensure smooth communication of session schedules, updates, and session links to learners and trainers.
Data & Reporting:
* Maintain and audit batch-level data to generate insightful reports to support data-driven decisions.
Process Optimization:
* Develop and implement SOPs to support team scalability.
Stakeholder Communication:
* Draft and review professional email communication to learners, trainers, and corporate stakeholders.
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