Operations Manager

2 days ago

Gurgaon, Haryana, India Crack-ED Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Crack-ED is hiring an Operations Manager

Job Title: Manager

Department: Operations

Location: Delhi NCR

Required experience: 3–6 years (preferably in EdTech, Higher Education, or similar industries)

Role Overview :

As a Manager, you will lead and streamline the operational processes for our PGP programs, ensuring an exceptional learner experience from onboarding to certification.

You will manage a team, coordinate cross-functionally with academics, finance, and support, and drive improvements that enhance efficiency and scalability. This is a critical role that combines people management, process optimization and hands-on execution.

Key Responsibilities-

Program & Learner Operations:

* Lead the end-to-end operations lifecycle for multiple PGP batches, including onboarding, documentation, orientation and milestone tracking.

* Ensure timely resolution of learner queries and issues, working closely with support and academic teams.

Batch Management & Scheduling:

* Own batch calendar and ensure smooth communication of session schedules, updates, and session links to learners and trainers.

Data & Reporting:

* Maintain and audit batch-level data to generate insightful reports to support data-driven decisions.

Process Optimization:

* Develop and implement SOPs to support team scalability.

Stakeholder Communication:

* Draft and review professional email communication to learners, trainers, and corporate stakeholders.

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