Workforce Manager Leadership Opportunity

1 day ago


Gurgaon Gurugram Indore Navi Mumbai, India beBeeWorkforce Full time US$ 90,000 - US$ 1,20,000
Workforce Manager Leadership Opportunity

As a seasoned workforce management professional, we are seeking an experienced leader to join our team. This is a unique chance to leverage your skills and expertise to drive business success.

Key Responsibilities
  • Lead the Reporting team with over 5 years of experience in WFM
  • Drive strategic initiatives and ensure effective implementation
  • Develop and maintain key workforce management concepts and best practices
  • Collaborate with stakeholders to deliver high-quality reports and analytics
  • Stay up-to-date with industry trends and technologies, including Power BI, Amazon Connect, Kibana, and Teleopti
Requirements
  • 5+ years of experience in workforce management, with at least 2 years of leadership experience
  • Proficient in phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) and Microsoft Office (Excel, VBA, Macros)
  • Excellent quantitative, problem-solving, and analytical skills
  • Strong attention to detail and critical thinking abilities
  • Experience using Google Sheets and preferred exposure to ETL, databases/data warehouse that relates to developing reports using Power BI
Preferred Qualifications
  • Experience working with Power BI and Amazon Connect
  • Knowledge of data visualization and business intelligence tools


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