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1 day ago
As a seasoned workforce management professional, we are seeking an experienced leader to join our team. This is a unique chance to leverage your skills and expertise to drive business success.
Key Responsibilities- Lead the Reporting team with over 5 years of experience in WFM
- Drive strategic initiatives and ensure effective implementation
- Develop and maintain key workforce management concepts and best practices
- Collaborate with stakeholders to deliver high-quality reports and analytics
- Stay up-to-date with industry trends and technologies, including Power BI, Amazon Connect, Kibana, and Teleopti
- 5+ years of experience in workforce management, with at least 2 years of leadership experience
- Proficient in phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) and Microsoft Office (Excel, VBA, Macros)
- Excellent quantitative, problem-solving, and analytical skills
- Strong attention to detail and critical thinking abilities
- Experience using Google Sheets and preferred exposure to ETL, databases/data warehouse that relates to developing reports using Power BI
- Experience working with Power BI and Amazon Connect
- Knowledge of data visualization and business intelligence tools
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