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Workforce Manager Role

Our company seeks a highly skilled Workforce Manager to join our team.

  • As a seasoned Workforce Manager, you will be responsible for capacity planning, staffing, scheduling, workforce management, financial planning, client relationships, and stakeholder management.
  • You will ensure the accuracy of billing processes and procedures for all clients within the organization.
  • You will also identify and report on account profitability opportunities and recommend strategies to improve campaign performance.
  • You will be accountable for schedule adherence, service level, absenteeism, and other key metrics.
  • Moreover, you will forecast and prepare for voice and non-voice volume and monitor seat occupancy, average handle time, and other factors to measure campaign performance.
  • You will work closely with stakeholders and clients to resolve manpower staffing and scheduling concerns.
  • You will manage the campaign in accordance with company policies, procedures, and client service level metrics and expectations.
  • Furthermore, you are expected to achieve 100% accuracy and speed of delivery requirements. You shall implement scheduling strategies and initiatives to enable the business to achieve its objectives.

Location : Navi Mumbai, Gurugram, Indore, Mohali