Senior Workforce Manager

6 days ago

Mohali Indore Navi Mumbai, India beBeeWorkforceManager Full time US$ 90,000 - US$ 1,20,000

Job Title: Senior Workforce Manager

Job Overview

We are seeking a highly skilled Senior Workforce Manager to lead our workforce planning and management efforts.

Key Responsibilities:
  • Develop and implement strategic workforce plans to ensure optimal capacity utilization and resource allocation.
  • Maintain accurate billing processes and procedures for all clients within the site.
  • Analyze account profitability opportunities and recommend strategies to improve campaign performance.
  • Monitor and report on key service and efficiency metrics, including schedule adherence, service level, absenteeism, and others.
  • Forecast and prepare for voice and non-voice volume, monitor seat occupancy, average handle time, and other factors to measure campaign performance.
  • Collaborate with stakeholders and clients to resolve manpower staffing and scheduling concerns.
  • Implement scheduling strategies and initiatives to enable business objectives.

Required Skills and Qualifications:

  • Proven experience in workforce planning and management.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration skills.
  • Familiarity with billing processes and procedures.
  • Ability to analyze data and make informed decisions.

Benefits:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic team.
  • A chance to develop your skills and expertise.

Location:

  • Navi Mumbai
  • Gurugram
  • Indore
  • Mohali

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