Senior Workforce Manager

4 days ago


Mohali, Punjab, India beBeeWorkforce Full time
Job Title: WFM Supervisor
  • An experienced workforce management professional with a proven track record of leading high-performing teams in fast-paced environments.

Key Responsibilities:

  • Develop and implement effective workforce planning and scheduling strategies to meet business objectives.
  • Leverage strong analytical and problem-solving skills to optimize resource allocation and improve team productivity.

Requirements:

  • 5+ years of experience in workforce management, with at least 2 years in a supervisory role.
  • Proven ability to demonstrate and articulate understanding of key workforce management concepts.
  • Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook).

Bonus Points:

  • Experience in planning and scheduling will be an added advantage.
  • Strong quantitative/analytical skills.

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