Assistant Operations Manager

4 weeks ago


Mohali district, India TP Full time

Key Responsibilities: • Lead, mentor, and manage a team of TL'S to achieve performance targets (KPIs, SLAs, CSAT, AHT, etc.). • Monitor team performance, provide coaching, and implement improvement plans. • Handle escalations, ensure high-quality customer service, and drive process excellence. • Collaborate with stakeholders to optimize workflows and enhance efficiency. • Ensure compliance with company policies, client requirements, and industry best practices. • Conduct regular team meetings, performance reviews, and training sessions. • Work on workforce planning, rostering, and attrition control. • Generate reports and provide insights for operational improvements. Share cv at



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