Assistant Manager- Operations

13 hours ago


Mohali, Punjab, India Teleperformance (TP) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

We are looking for a skilled Assistant Manager to join our Operations team in Domestic BPO/Call Centre industry. The ideal candidate will have 3 to 7 years of experience in the field.

Roles and Responsibility

  • Manage daily operations to ensure efficiency and productivity.
  • Develop and implement process improvements to boost quality and customer satisfaction.
  • Lead and motivate a team of professionals to achieve operational excellence.
  • Analyze performance metrics and provide insights for improvement.
  • Collaborate with cross-functional teams to align with business objectives.
  • Ensure compliance with company policies and procedures.

Job Requirements

  • Proven experience in operations management, preferably in BPO/Call Centre industry.
  • Strong leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Excellent problem-solving and time management skills.
  • Experience with process improvement initiatives.
  • Strong understanding of operational processes and procedures.

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