
Assistant Manager- Operations
13 hours ago
We are looking for a skilled Assistant Manager to join our Operations team in Domestic BPO/Call Centre industry. The ideal candidate will have 3 to 7 years of experience in the field.
Roles and Responsibility
- Manage daily operations to ensure efficiency and productivity.
- Develop and implement process improvements to boost quality and customer satisfaction.
- Lead and motivate a team of professionals to achieve operational excellence.
- Analyze performance metrics and provide insights for improvement.
- Collaborate with cross-functional teams to align with business objectives.
- Ensure compliance with company policies and procedures.
Job Requirements
- Proven experience in operations management, preferably in BPO/Call Centre industry.
- Strong leadership and communication skills.
- Ability to analyze data and make informed decisions.
- Excellent problem-solving and time management skills.
- Experience with process improvement initiatives.
- Strong understanding of operational processes and procedures.
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