Customer Relationship Manager

4 days ago

Dombivli, Maharashtra, India beBeeRelationship Full time ₹ 15,00,000 - ₹ 25,00,000

We are looking for a detail-oriented Customer Relationship Manager to oversee daily client interactions. The ideal candidate will have experience working in an advertising/marketing agency environment and will be responsible for managing day-to-day client communication, coordinating with internal teams, and ensuring seamless campaign execution.

Key Responsibilities
  • Act as the primary point of contact for assigned clients, ensuring timely communication and service delivery.
  • Understand client requirements and effectively brief internal teams (creative, media, strategy, production, etc.).
  • Coordinate end-to-end campaign execution, ensuring timelines, quality standards are met.
  • Assist in developing presentations, proposals, and campaign reports for clients.
  • Monitor campaign performance, prepare status updates, and share insights with clients.
  • Build and maintain strong relationships with clients through consistent support and value addition.
  • Identify opportunities to upsell/cross-sell services.
Requirements
  • Mandatory: Prior experience in an advertising or digital marketing agency (1–3 years preferred).
  • Strong communication, interpersonal, and presentation skills.
  • Ability to multitask and manage multiple projects simultaneously.
  • Basic understanding of branding, digital marketing, campaigns.
  • Graduate/Postgraduate in Marketing, Mass Communication, Advertising, or related field.
  • Proficiency in MS Office (Excel, PowerPoint, Word).

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