Client Relationship Manager

2 weeks ago

Dombivli, Maharashtra, India QuadLabs Full time

Job Description for Client Relationship Manager:

1.      Interaction with Clients-domestic & International.

2.      Should be aware of the dynamic nature of the product.

3.      Providing assurance and reassurance when required, SPOC for all customers/clients were our technology is being implemented.

4.       Working with the customer to understand the issue they are facing with general business functioning.

5.      Mapping their requirements into their system and hand holding the customer in the implementation process.

6.      Customer Satisfaction.

7.      Working closely with internal technical teams for new customer deployment, Trainers for training and hand holding and Help Desk.

8.      Incumbent will maintain all MIS and project charters of existing projects being handled.

9.      Weekly/Monthly reports on customer usage like number of bookings made by customers, on number of user licenses used by the customers, on number of sub- agents using the system and any new report as and when required.

10.  Assist Product team in future requirements.

11.  Interact with various entities in the industry (GDS, Customer, Competitors, etc.) to understand the development in the industry.

12.  Understand market/customer requirement & the general need in various geographies.

13.  Create high level future requirement document and share with product team.

Desired Candidate Profile:

·        Interaction with customers directly/ through Phone/Skype/emails.

·        Should be aware of the dynamic nature of the software products.

·        Handled client independently.

·        Single point of contact between Company & Client.

·        Worked with the customer to understand the issue they are facing with general business functioning.

·        Worked closely with internal technical teams for new customer deployment, Trainers & Technical Support teams.

·        Working knowledge on CRM.

·        Revenue generation from existing customers/clients.

·         Experience with relevant software applications.

·         The candidate must be able to generate Weekly/Monthly reports on customer usage and can generate reports as and when required.

·         Understand market/customer requirement & the general need in various geographies.

·            Must have people management skills or lead a team in the past.

Education and Experience

  1. Required MBA from a reputed University.
  2. Min 4- 5 years' experience in handling the key accounts of customers – domestic & international on regular basis

3.      Experience of working with IT software or Travel Industry. (Travel exp is preferred).

4.      Travel-related Degree or Diploma will be an added bonus.

Key Competencies

1.      Excellent written and verbal communication skills

2.      Analytical skills and problem-solving

3.      Team-leadership

4.      Formal presentation skills

5.      Decision-making

6.      Stress tolerance

  • Client Relationship Manager

    4 days ago

    Dombivli, Maharashtra, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 10,00,000

    Job Summary:We are seeking a seasoned customer relationship management professional to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients.Key Responsibilities:Collection from existing clientsRetentionUpselling and cross-selling experienceProficient in English and...

  • Senior Client Relationship Manager

    3 days ago

    Dombivli, Maharashtra, India beBeeClientRelationship Full time ₹ 75,00,000 - ₹ 1,05,00,000

    Job Title: Senior Client Relationship ManagerWe are seeking a seasoned professional to lead the management of top-tier client relationships and drive the execution of strategic digital campaigns.Key Responsibilities:Act as the primary liaison for key clients, nurturing strong and lasting partnerships.Gain a thorough understanding of each client's business...

  • Client Relationship Specialist

    6 days ago

    Dombivli, Maharashtra, India beBeeEngagement Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Description:About usWe are a company that transforms the way the world learns.You will support our senior leaders in growing our learning service sales.As an Engagement Manager, you will interact with stakeholders to discover new opportunities and report commercial results.Manage key client accounts and engage with stakeholders to identify unmet needs or...

  • Automotive Client Relationship Manager

    3 days ago

    Dombivli, Maharashtra, India beBeeSearchEngineOptimization Full time US$ 90,000 - US$ 1,10,000

    We are seeking an expert to manage and oversee activities for US clients with precision and accountability.Develop and execute strategies to drive client satisfaction and loyalty.Utilize strong technical skills to handle end-to-end client interactions, ensuring smooth communication and execution.Collaborate with cross-functional teams to support client...

  • Global Relationship Manager

    4 days ago

    Dombivli, Maharashtra, India beBeeClient Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title: International Client Engagement & Appointment ManagerWe are building a global client engagement and appointment management team to support our international expansion.As an International Client Engagement & Appointment Manager, you will be responsible for managing client relationships, coordinating appointments, ensuring seamless execution of...

  • Private Client Manager

    4 days ago

    Dombivli, Maharashtra, India beBeePrivateClient Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    About this roleWe are seeking an experienced professional to join our team as a Private Client Manager.This is an instrumental position in the acquisition of high net worth individuals and building long-term relationships with clients.The successful candidate will be responsible for selling investment and insurance products, as well as other banking...

  • Senior Brand Relationship Manager

    3 days ago

    Dombivli, Maharashtra, India beBeeStrategic Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Job OpportunityAs a Senior Client Services Manager, you will be responsible for managing key brand relationships and overseeing campaign execution.Lead and manage client relationships across various industries to drive business growth and deliver seamless delivery of services.Develop and implement strategic plans to achieve client objectives and improve...

  • Senior Client Account Manager

    4 days ago

    Dombivli, Maharashtra, India beBeeMarketing Full time ₹ 10,08,000 - ₹ 1,43,40,000

    Client Relationship ManagerAs a Client Relationship Manager, you will serve as the primary point of contact for assigned clients. You will work closely with them to understand their needs, objectives, and expectations.You will develop and maintain strong, trust-based relationships with clients, acting as their advocate within our organization. Your goal will...

  • Chief Client Experience Manager

    1 day ago

    Dombivli, Maharashtra, India beBeeEventManagement Full time ₹ 10,00,000 - ₹ 25,00,000

    We're looking for a seasoned event management professional to oversee client relationships and ensure seamless event execution.Key Responsibilities

  • Senior Client Experience Manager

    3 days ago

    Dombivli, Maharashtra, India beBeeClientServicing Full time ₹ 18,20,000 - ₹ 23,45,000

    Job SummaryWe are seeking a seasoned Client Servicing Lead with extensive experience in managing client relationships, driving business growth, and delivering exceptional event solutions.The ideal candidate will have a proven track record of leading client servicing teams, building long-term partnerships, and ensuring client satisfaction across large-scale...