Client Relationship Specialist

1 week ago

Dombivli, Maharashtra, India beBeeEngagement Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Description:

About us

We are a company that transforms the way the world learns.

You will support our senior leaders in growing our learning service sales.

As an Engagement Manager, you will interact with stakeholders to discover new opportunities and report commercial results.

  • Manage key client accounts and engage with stakeholders to identify unmet needs or potential service gaps.
  • Create sales materials and tailored client presentations for upsell or renewal opportunities.
  • Lead document preparation for RFI and RFP responses, including slide decks and rate cards.
  • Coordinate QBR preparation and presentation, and other related governance activities.
  • Track win/loss data and sales KPIs across the portfolio.
  • Conduct preliminary research on client organization changes that could signal opportunities.
  • Collaborate with service line leaders on aligning internal solutions to unmet client needs.
  • Respond to routine client queries and escalate issues where needed.
  • Contribute to business reviews, presentations, and reports.
  • Track account metrics including SLA performance, client satisfaction, and operational KPIs.
Required Skills and Qualifications:
  • Develop strong relationships with client stakeholders and key figures.
  • Presentation and pitching skills to showcase capabilities.
  • Clear and professional communication in verbal and written formats.
  • Strong organizational and time-management abilities.
  • Analytical mindset with comfort working with data and reporting tools.
  • Commercial decision making for mutually beneficial outcomes.
  • Proficiency in Microsoft Office, especially PowerPoint and Excel; familiarity with CRM tools is a plus.
  • Team-oriented with a service delivery mindset.
  • Detail-oriented with a proactive approach to managing client needs.
  • Ability to work under direction but also take initiative on smaller tasks and projects.
  • High level of professionalism in external-facing communications.
  • Adaptable and comfortable working in a fast-paced, global environment.
Key Requirements:
  • 4-8 years in account coordination, client services, project management, or operations roles.
  • Experience working in or with professional services, learning, or talent development sectors.
  • Demonstrated ability to support client relationships and manage operational details.
  • Exposure to multi-stakeholder environments and experience handling multiple priorities.
  • Experience supporting reporting, governance, or performance tracking processes.

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