Strategic Client Growth Specialist
2 weeks ago
Foster strong relationships with high-value clients, ensuring exceptional satisfaction and retention.
- Establish long-term client relationships through effective communication and collaboration.
- Serve as the primary point of contact for escalated client inquiries and needs.
- Understand client objectives and proactively identify opportunities for upselling, cross-selling, or process optimization.
- Collaborate with internal teams to ensure seamless client experiences.
- Lead regular check-ins, performance reviews, and engagement reporting with clients.
- Design tailored engagement strategies to enhance satisfaction and retention.
- Analyze client feedback and work with relevant teams to implement improvements.
- 2+ years of experience in client success, account management, or customer experience roles.
- Excellent verbal and written communication skills.
- Proven ability to manage multiple client relationships and meet key performance indicators (KPIs).
- Strong problem-solving and organisational skills.
- Experience using CRM or client management tools.
- Empathy, patience, and a genuine passion for delivering positive client experiences.
Work with a global leader in AI-powered recruitment marketing, transforming talent attraction and recruitment media buying for top employers. Our platform enables businesses to attract, source, engage, and hire the best candidates efficiently and effectively.
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