Senior Client Experience Manager

2 weeks ago

Dombivli, Maharashtra, India beBeeClientServicing Full time ₹ 18,20,000 - ₹ 23,45,000

Job Summary

We are seeking a seasoned Client Servicing Lead with extensive experience in managing client relationships, driving business growth, and delivering exceptional event solutions.

The ideal candidate will have a proven track record of leading client servicing teams, building long-term partnerships, and ensuring client satisfaction across large-scale events, meetings, incentives, and experiential projects.

If you excel in communication, strategic thinking, and team leadership—and thrive in delivering world-class client experiences—this role is an excellent fit for those passionate about the industry.

Key Responsibilities

  • Serve as the primary point of contact for key clients, building strong and trusted relationships.
  • Lead and mentor the client servicing team, ensuring alignment on client needs, deliverables, and expectations.
  • Collaborate closely with internal departments (creative, production, operations) to ensure seamless execution of projects.
  • Translate client briefs into actionable strategies, proposals, and event concepts.
  • Drive business development by identifying upselling and cross-selling opportunities within existing accounts.
  • Manage end-to-end client lifecycle—from pitch presentations and negotiations to on-ground delivery and post-event feedback.
  • Ensure all deliverables meet the highest standards of quality, timeliness, and budget adherence.
  • Anticipate client needs and proactively provide solutions to enhance satisfaction and retention.
  • Track client satisfaction, resolve escalations, and provide regular updates to senior management.
  • Prepare post-event reports and presentations capturing impact, ROI, and learnings.

Required Skills and Qualifications

  • A minimum of 8–12 years of client servicing experience in the events, MICE, or experiential marketing industry.
  • A strong background in handling corporate clients and large-format projects.
  • Proven experience in leading and mentoring high-performing teams.
  • Excellent communication, presentation, and interpersonal skills.
  • Strong problem-solving and negotiation abilities.
  • Ability to work in a fast-paced environment, handling multiple accounts simultaneously.
  • Willingness to travel for client meetings and event execution.

Benefits

  • This role offers the opportunity to work with a reputable organization and contribute to delivering exceptional client experiences.
  • Professional growth and development opportunities in a dynamic industry.
  • Collaborative and supportive team environment.

Others

  • A Bachelor's degree in Event Management, Mass Media, Marketing, or a related field is preferred.
  • Prior experience with reputed event agencies handling marquee clients is highly valued.
  • A strong understanding of event strategy, client engagement, and market trends is essential.

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