Senior Customer Relationship Manager

5 days ago

Dombivli, Maharashtra, India beBeeMarketing Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Job Role Overview

This senior leadership position focuses on the development of customer relationships, strategic planning, and effective team management.

Key Responsibilities:
  • Develop a deep understanding of customers' business needs and priorities.
  • Lead and manage cross-functional teams to drive business growth and customer satisfaction.
  • Represent the organization as a trusted advisor, advocating for customers' interests and providing expert guidance on marketing strategy and user lifecycle journeys.
  • Collaborate with customers to design, launch, and optimize marketing campaigns that meet engagement and revenue goals.
  • Stay up-to-date with industry trends and best practices in digital marketing and analytics.
  • Provide data-driven insights to customers, highlighting opportunities for growth and improvement.
  • Ensure customers achieve maximum value from their engagements by leveraging platform capabilities.
  • Address customer concerns with confidence and empathy.
  • Develop compelling case studies, testimonials, and PR content featuring customer success stories.
Qualifications and Skills:
  • Master's degree in Marketing or related field (desired).
  • 9-12 years of experience in Customer Success or CRM (ideal).
  • Strong attention to detail, dedication, organization, and excellent communication skills.
  • Ability to work collaboratively with cross-functional teams.
  • Strong project management and time management skills.
  • Capacity to identify and implement process improvements.
  • Effective problem-solving skills – diagnosis, root-cause analysis, option evaluation, and resolution.
  • Excellent written and verbal communication skills, including presentation abilities.
  • Ability to respond promptly to critical issues and roadblocks.

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