
Senior Customer Support Manager
10 hours ago
We're looking for a seasoned professional to spearhead our customer support initiatives.
Key Responsibilities- Lead high-priority customer escalations and develop strategies to enhance both customer and agent experience.
- Manage key projects in a rapidly evolving e-commerce environment, driving leadership growth within the customer support team.
This position requires close collaboration with cross-functional teams and regular engagement with senior leaders, thriving in a fast-paced dynamic environment.
Requirements- 12+ years of experience in Customer Service/Operations/Program Management in e-commerce.
- Proven ability to lead and manage large distributed CS operations teams across geographies, ensuring delivery of SLAs, high agent quality, productivity, and a customer-centric culture.
- Strategic thinking problem-solving & execution ownership.
- Strong problem-solving analytical performing RCA people development capability stakeholder management skills.
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