Global Customer Support Director

2 days ago


Dombivli, Maharashtra, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Director of Customer Experience

We are seeking a Director of Customer Experience to lead our global customer support teams across multiple locations, driving excellence in client satisfaction and ticket resolution.

This is an exceptional opportunity to build world-class support functions for global enterprise clients, leading high-performing teams while ensuring customer experience and retention.

Key Responsibilities:

  • Lead global customer support across US/EMEA time zones
  • Manage L1/L2 teams across multiple locations
  • Drive escalation resolution and support KPIs
  • Build and implement support SLAs, SOPs, and QA metrics
  • Manage NPS scores and drive continuous improvement initiatives


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