Customer Support Professional

2 days ago


Dombivli, Maharashtra, India beBeeServiceDesk Full time ₹ 6,00,000 - ₹ 12,00,000
Job Opportunity

We are seeking a skilled Service Desk Analyst to join our team. The ideal candidate will have excellent communication skills and experience in handling international voice support calls.

  • Key Responsibilities:
  • Efficiently handle escalated calls from the L1 team with high quality service delivery.
  • Resolve tickets within agreed SLA of ticket volume and time, maintaining exceptional quality standards.
  • Adhere to regulatory requirements and company policies, ensuring positive customer experience through defined resolution rate and minimum average handling time (AHT).
  • Update worklogs and follow shift for escalation process and process compliance, managing all queues efficiently and working towards case closure.

Requirements:

  • Excellent communication skills with international voice support experience.
  • Hands-on experience in Mobility-related Application & Desktop/General system-related issues.
  • Good experience in Troubleshooting Outlook, VPN, Citrix, VDI-related issues.
  • In-depth knowledge of MS Office/O365.
  • Experience in Telecom is an added advantage.
About Us

HCLTech delivers technology solutions to global organizations, committed to innovation and excellence in everything we do.



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