Technical Customer Support Representative

6 days ago


Dombivli, Maharashtra, India beBeeCustomer Full time ₹ 42,14,000 - ₹ 62,08,000
Job Description

We are seeking an English customer support representative to handle both voice and non-voice interactions.

  • Respond to inbound customer calls in a professional and friendly manner, addressing inquiries, complaints, and technical issues.
  • Provide clear, accurate, and timely information regarding products and services in English.
  • Assist customers in troubleshooting problems and guiding them through solutions over the phone.
Key Responsibilities:
  1. Handle customer support requests via email, live chat, and other digital channels.
  2. Maintain thorough documentation of customer interactions and resolutions in English.
  3. Collaborate with other departments to address complex customer issues.
  4. Effectively resolve customer issues in a timely and professional manner.
Requirements:
  • Fluent in English (written and spoken).
  • Previous experience of 0-2 years in customer support or a related field is required.
  • Familiarity with customer support software is advantageous.

Our ideal candidate will have excellent communication skills, patience, and problem-solving abilities. We encourage candidates with strong analytical and interpersonal skills to apply for this role.



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