
Customer Service Representative
3 days ago
This role is responsible for delivering exceptional customer service support and collections via phone calls.
The ideal candidate will have experience in revenue cycle management (RCM) and medical device management (DME) for a minimum of 1 year, with strong verbal and written communication skills and the ability to resolve customer inquiries effectively.
Key responsibilities include assessing and resolving customer inquiries, managing and updating customer interactions daily, and achieving key performance targets.
In addition, the successful candidate will be able to maintain effective work procedures according to client process workflows and adhere to healthcare compliance measures.
Skills and competencies required include a neutral accent, good adaptation to US culture, active listening skills, and the ability to multi-task and handle fast-paced environments.
Formal education and experience requirements include graduation from any stream and 12-24 months of international voice (inbound/outbound) process experience preferably in patient handling, provider/DME AR calling.
- Assess and resolve customer inquiries
- Manage and update customer interactions daily
- Achieve key performance targets
- Maintain effective work procedures
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