
Customer Service Representative
2 days ago
About this Position
We are looking for a highly skilled professional to fill the role of Customer Service Representative. As a key member of our Customer Care team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service.
Key Responsibilities:
- Respond to inbound and outbound customer calls in a professional manner.
- Assist customers with queries, complaints, and product/service information.
- Provide accurate and timely responses to customer concerns.
- Maintain records of customer interactions and update databases.
- Escalate complex issues to the relevant department when necessary.
- Ensure customer satisfaction by delivering outstanding service.
Requirements:
- Strong verbal and written communication skills.
- A positive attitude, patience, and problem-solving ability.
- The willingness to work in shifts if required.
The ideal candidate will possess excellent interpersonal skills, be able to work well under pressure, and maintain confidentiality when dealing with sensitive customer information.
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