Account Services Representative

4 days ago

Dombivli, Maharashtra, India beBeeCustomer Full time ₹ 45,00,000 - ₹ 75,00,000
Customer Retention Specialist Job Description

We are seeking a proactive Customer Retention Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.

This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on:
    • Number of follow-ups conducted.
    • Conversion rates from trials to purchases.
    • Accounts suspended due to non-response.
Key Responsibilities

Main Objectives

The successful candidate will be responsible for:

  1. Contacting customers to resolve outstanding overages or encouraging subscription purchases post-trial expiration.
  2. Processing orders promptly after the customer reaches out and sending purchase confirmation.
  3. Coordinating account suspensions for non-response as needed, ensuring proper documentation.
  4. Maintaining detailed records of follow-ups and interactions.
  5. Generating reports on key metrics like conversions and account actions.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Advanced knowledge of Microsoft Excel software.
  • Brief knowledge of Microsoft Word.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem Solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems.
About This Role

This is an excellent opportunity to join our team as a Customer Retention Specialist. As a member of our team, you will be working closely with our clients to provide exceptional customer service and support. If you have a passion for helping others and are looking for a challenging and rewarding role, please apply today

Benefits

We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

Join Our Team

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