Customer Service Representative

13 hours ago

Dombivli, Maharashtra, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000
Job Title: Customer Service Representative

We are seeking a highly skilled and dedicated Customer Service Representative to join our team.

About the Role:

This is a unique opportunity for individuals who enjoy working with customers, have excellent communication skills, and can work effectively in a fast-paced environment.

The successful candidate will be responsible for managing customer queries via various channels, providing prompt and professional responses, and working closely with internal teams to resolve customer concerns.

Key Responsibilities:
  • Manage customer inquiries via phone, email, chat, and social media
  • Provide prompt, professional, and empathetic responses to ensure high customer satisfaction
  • Work closely with sales, technical, and operations teams to resolve customer concerns
  • Develop and maintain strong relationships with customers to improve overall customer experience
  • Conduct research to provide answers for customers to resolve their issues
Required Skills and Qualifications:

To be considered for this role, you should possess the following skills and qualifications:

  • Graduate degree in a relevant field with some regulatory knowledge
  • 2-3 years of post-graduation experience in sales/marketing or healthcare/medical devices/service order management industry preferred
  • Proficient in MS Office (especially Excel), SAP, and Outlook
  • Strong analytical and problem-solving skills
  • Effective interpersonal, oral, and written communication skills with a proven capability to make a significant contribution to the business
What We Offer:

We offer a competitive compensation package, opportunities for career growth and development, and a collaborative and dynamic work environment.

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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