Customer Care Representative

2 days ago


Dombivli, Maharashtra, India beBeeCustomerCare Full time ₹ 50,00,000 - ₹ 80,00,000

We are looking for a dedicated and customer-focused professional to fill the role of Customer Care Representative.

This position involves delivering exceptional service, resolving issues, and ensuring a positive customer experience across various channels including phone, email, and live chat.

Key Responsibilities:

* Respond promptly and professionally to customer inquiries via phone, email, and chat. Identify and resolve customer issues efficiently while maintaining a positive attitude.

Provide accurate, valid, and complete information by using the right tools and resources.

Document customer interactions and update internal databases with details of inquiries, feedback, and actions taken.

Collaborate with internal teams (Sales, Technical, Product, etc.) to ensure customer satisfaction.

Escalate unresolved issues to the appropriate departments as necessary.

Follow communication procedures, guidelines, and policies.

Contribute to team goals and meet or exceed personal targets for sales and issue resolution.

Requirements:

Proven customer support or client service experience is preferred.

Excellent communication and interpersonal skills.

Ability to multi-task, prioritize, and manage time effectively.

Strong problem-solving skills and attention to detail.

A high school diploma or equivalent; a college degree is a plus.

This role plays a crucial part in building strong relationships with our customers.



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