
Customer Support Professional
3 days ago
Improve Daily Living with a Customer Support Role
About this opportunity:
We're dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being.
Our mission is to design the next generation of products empowering people to walk, sit, and sleep better.
Focusing on customer satisfaction, we strive to deliver quality conversations ensuring clear, empathetic, and professional communication in Hindi and English.
The ideal candidate will have excellent communication skills in Hindi and English with good listening skills, patience, and a positive approach to handling queries.
Job Description:
Handle inbound and outbound customer calls with professionalism and empathy providing accurate information regarding products, services, and policies.
Record and update customer interactions in the CRM system assisting in resolving basic queries and escalating issues when required.
Ensure clear communication in Hindi and English at all times supporting the team in improving customer satisfaction by delivering quality conversations.
Key Responsibilities:
- Provide exceptional customer service via phone, email or chat
- Respond to customer inquiries and resolve issues efficiently
- Collaborate with the team to achieve customer satisfaction goals
Required Skills and Qualifications:
• Excellent communication skills in Hindi and English
• Good listening skills, patience, and a positive approach to handling queries
• Basic computer skills with the ability to use CRM tools
Benefits:
Competitive compensation package
Opportunities for growth and development
A dynamic and supportive work environment
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