Global Network Support Specialist

5 days ago


Dombivli, Maharashtra, India beBeeCustomer Full time ₹ 12,00,000 - ₹ 18,00,000
Technical Expert for Global SupportWe are seeking a highly skilled Technical Expert to join our team and provide exceptional support to customers worldwide.Key Responsibilities:
  • Provide technical guidance and support to customers on product configuration, performance, and troubleshooting
  • Diagnose, isolate, and resolve complex technical issues while coordinating fixes with internal teams
  • Maintain high levels of customer satisfaction and engagement through effective communication and issue resolution
  • Utilize diagnostic tools, scripts, and lab environments to replicate and resolve issues
  • Contribute to technical documentation, knowledge base, and troubleshooting guides to enhance customer experience
  • Collaborate with cross-functional teams to deliver seamless customer support and services
Requirements:
  • 5+ years of experience in a technical support or customer-facing role
  • Background in B2B SaaS and strong knowledge of network and security concepts
  • Deep expertise in switches, routers, and networking fundamentals
  • Certifications preferred: CCNA, JNCIE, or higher
  • Working knowledge of Linux, VMware ESXi, and firewalls
  • Familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices
  • Excellent communication and interpersonal skills with a passion for customer success
Why You'll Love This Role:
  • Be part of a dynamic team at the forefront of cybersecurity and network visibility
  • Work collaboratively with a global team to deliver exceptional customer experiences
  • Direct impact on customer success and product growth through effective issue resolution and support
  • Fast-paced environment with opportunities for growth and innovation


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