
Global Network Support Specialist
5 days ago
- Provide technical guidance and support to customers on product configuration, performance, and troubleshooting
- Diagnose, isolate, and resolve complex technical issues while coordinating fixes with internal teams
- Maintain high levels of customer satisfaction and engagement through effective communication and issue resolution
- Utilize diagnostic tools, scripts, and lab environments to replicate and resolve issues
- Contribute to technical documentation, knowledge base, and troubleshooting guides to enhance customer experience
- Collaborate with cross-functional teams to deliver seamless customer support and services
- 5+ years of experience in a technical support or customer-facing role
- Background in B2B SaaS and strong knowledge of network and security concepts
- Deep expertise in switches, routers, and networking fundamentals
- Certifications preferred: CCNA, JNCIE, or higher
- Working knowledge of Linux, VMware ESXi, and firewalls
- Familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices
- Excellent communication and interpersonal skills with a passion for customer success
- Be part of a dynamic team at the forefront of cybersecurity and network visibility
- Work collaboratively with a global team to deliver exceptional customer experiences
- Direct impact on customer success and product growth through effective issue resolution and support
- Fast-paced environment with opportunities for growth and innovation
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