
Customer Support Specialist
11 hours ago
We are seeking a skilled and detail-oriented Customer Support Specialist to provide top-notch assistance to our users.
Key Responsibilities:- Respond to customer inquiries via email, chat, and other support channels.
- Troubleshoot basic product and account-related issues.
- Guide users on platform navigation, features, and subscription queries.
- Escalate technical issues to the technical team with clear documentation.
- Maintain and update FAQs, support documentation, and the knowledge base.
- Track, prioritize, and close support tickets within defined service level agreements.
- Collect feedback and relay recurring issues or feature requests to the team.
- Bachelor's degree in any field (finance background is an advantage).
- 1–3 years of experience in customer support or client-facing roles.
- Excellent communication skills (written & verbal).
- Strong problem-solving ability and patience in handling queries.
- Familiarity with project management tools for ticket tracking and issue escalation would be beneficial.
- Interest in financial markets will be an added asset.
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