Support Specialist – Customer Experience

2 weeks ago


Dombivli, Maharashtra, India beBeeCustomerService Full time ₹ 4,50,000 - ₹ 8,00,000

About the Role

This position ensures reliable support and responsive communication to every customer, building trust and reinforcing our reputation in India.

Key Responsibilities

  • Manage customer inquiries, orders, and requests with accuracy and professionalism.
  • Coordinate order processing and delivery with sales, logistics, and finance teams.
  • Track order status and proactively update customers on progress or potential issues.
  • Assist in resolving service complaints and concerns with a solutions-first mindset.
  • Maintain customer records and generate service performance reports.
  • Provide after-sales support and contribute to service improvement initiatives.

Qualifications

  • Bachelor's degree in Business, Communications, or related fields.
  • 0–3 years of experience in customer service, order management, or client support.
  • Strong communication and problem-solving skills with a customer-first mindset.
  • Organized, detail-oriented, and able to handle multiple priorities simultaneously.
  • New graduates welcome to apply.

Career Development

This role provides exposure to our customer ecosystem and service operations, opening career pathways into account management, operations, or sales support roles within our Indian operations and the wider regional network.



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