Product Support Specialist
17 hours ago
Job Role: Product Support Specialist
Job Overview
We are seeking a highly skilled and enthusiastic product support specialist to join our team. The successful candidate will play a vital role in supporting users while helping to grow the platform through user insights and upselling opportunities.
Key Responsibilities:
- Assist platform users by addressing their queries and concerns via email and phone calls, ensuring a seamless experience for authors.
- Proactively upsell premium packages and add-on services, increasing awareness of the platform's offerings.
- Educate users about additional publishing services such as cover design, marketing packages, and distribution options.
- Gather insights from users on their experience, identifying what works well and areas needing improvement.
- Share valuable user feedback with internal teams to inform product improvements and enhance user experience.
Requirements:
- Strong communication skills (verbal and written) for effectively assisting users and conveying information clearly.
- Fluency in Hindi (speaking is essential; reading and writing are advantageous) to engage with users.
- A customer-first mindset, with a genuine passion for helping users succeed.
- A proactive attitude toward upselling and promoting high value services.
- Ability to gather insights from user interactions and report key findings to the team.
- Willingness to learn and adapt in a fast-paced environment.
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