High-Value Customer Support Specialist

7 days ago


Dombivli, Maharashtra, India beBeeTechnical Full time ₹ 13,02,420 - ₹ 16,15,100
Job Title: Senior Technical Support Specialist

At the forefront of delivering exceptional technical support, you will be the primary point of contact for high-value and complex customer issues. Your expertise in cloud services, big data platforms, and data governance will enable you to resolve intricate product issues with ease.

Key Responsibilities:

  • Act as the primary technical contact for high-value and Designated Support accounts.
  • Own critical cases end-to-end, ensuring SLA compliance and timely updates.
  • Perform deep troubleshooting across multi-component and multi-environment setups.
  • Maintain high-quality, structured RCAs for escalations.

Required Skills & Qualifications:

  • 5+ years in technical support or customer-facing engineering.
  • Expertise in cloud services, big data platforms, and data governance.
  • Strong debugging/problem-solving skills in distributed environments.
  • Ability to manage high-severity incidents calmly and effectively.

Benefits:

  • Opportunity to grow professionally through mentorship and knowledge-sharing.
  • Collaborative environment with a dynamic team.
  • Challenging role that fosters continuous learning and skill development.

Growth Path:

  • Next Role: Principal Support Engineer — Strategic account ownership, architectural guidance, and cross-team technical leadership.


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