Customer Support Specialist

4 days ago


Dombivli, Maharashtra, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

Job Overview:

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  • Billing: Manage Billing Operations
  • Handle customer inquiries and resolve issues related to GST, e-waybill, and insurance.
  • Sales Support: Assist the sales team with customer service when they are unavailable.
  • Customer Coordination: Oversee dispatch schedules, delivery timelines, and updates.
  • Sales & Finance: Issue proforma invoices and follow up on payments, handle PDCs, and support finance with reconciliation.
  • Warehouse & Dispatch: Send approved invoices for dispatch, coordinate sample dispatch, and maintain logs.
  • CHA & Customs: Liaise with CHA for import/export clearance and share required documents. Track and update clearance status.
  • Head Office: Request stock, confirm inventory, and handle urgent escalations.
  • Reporting: Maintain records of sales, payment, and dispatch activities, and prepare regular performance and inventory reports.

Requirements:

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  • 5-10 years of experience in customer support and GST invoicing.
  • Ability to prepare regular performance and inventory reports.

Benefits:

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  • Opportunity to work in a dynamic environment.
  • Chance to develop skills in customer support and billing operations.


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