Customer Support Agent

3 days ago

Dombivli, Maharashtra, India beBeeCustomerSupport Full time ₹ 7,50,000 - ₹ 12,50,000
Job Title:

Customer Support Agent

">Job Description:

We are seeking a skilled Customer Support Agent to join our team. As a key member of our support team, you will play a crucial role in providing exceptional support to learners. Your primary responsibilities will include proactive onboarding of new learners, ensuring they have a seamless experience with our platform.

You will be responsible for welcoming new learners with a personalized call within 48 hours to guide them through account setup and initial orientation. Additionally, you will proactively contact at-risk learners flagged by the system to diagnose challenges and provide solutions.

As a Customer Support Agent, you will also address and resolve learner issues related to billing, platform access, and general inquiries by coordinating with internal teams. Furthermore, you will maintain detailed call logs and learner status in the CRM system.

Our ideal candidate is patient and dedicated to improving learner experience and outcomes. They should possess excellent communication skills, problem-solving ability, and time management skills. Familiarity with CRM systems, call monitoring tools, and internal platforms is essential.

">Required Skills & Competencies:
  • Excellent Communication: Clear, confident, and empathetic voice communication.
  • Problem-Solving Ability: Ability to understand concerns, assess needs, and act quickly.
  • Learner-Centric Mindset: Patience and dedication to improving learner experience and outcomes.
  • Time Management: Capable of managing call schedules, follow-ups, and reports efficiently.
  • Tech Savvy: Comfortable using CRM systems, call monitoring tools, and internal platforms.
Education and Experience:
  • A bachelor's degree in any field is preferred, along with minimum 1-2 years of experience in customer support, preferably in EdTech or student success roles.
  • Experience in handling both inbound and outbound calls is essential, as well as familiarity with escalation protocols and quality assurance practices.
"],

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